HOW TO SERVE PROCESS LIKE AN FBI AGENT
EFFECTIVELY SERVE PROCESS |
DIFFUSE DIFFICULT SITUATIONS |
UNCOVER VALUABLE INFORMATION |
PRACTICAL TOOLS TO ALSO USE IN REAL LIFE |
LEARN HOW TO HANDLE DIFFICULT TO SERVE PEOPLE WITH TACTICS AND STRATEGIES SPECIFICALLY DEVELOPED FOR PROCESS SERVERS BASED ON TOP FBI AGENTS EXPERIENCE
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WHY USE FBI TOOLS TO SERVE PROCESS?
The Program is designed to empower you with a crucial set of tools that will enable you to:
- Increase your effectiveness when serving process and avoid derailing
- Diffuse difficult situations by managing both the other person's and your emotions
- Uncover valuable information when talking to people you encounter
- Win more clients over your competitors by having them seriously consider your perspective
- Learn how to never cut your rate per service of process again
- Improve your relationship-building skills and differentiate yourself from other process servers competition
- Apply FBI tools in real life to get what you want
Process servers face many challenges while attempting to locate a person, to obtain more information in order to find the person to be served, to build rapport with a stranger, to alleviate an escalating situation. Most of these challenges can be resolved by applying proven FBI and law enforcement tools that help you successfully resolve these challenges in service of process.
The Serve Like an FBI Agent Program teaches you valuable practical skills to handle confrontation, to deal with attacks while serving process, and to build rapport when attempting to deliver legal documents. The tools and techniques learned will help you:
- Shift the dynamic in your own interactions
- Help other people see the benefit in having things your way
- Gain a competitive edge in any interaction based on your ability to manage in the moment
- Help you gain the confidence to go after your wildest dreams
- Get the tools your process service business needs to move faster than its competitors
- Influence others in order to affect the change you seek
- The tactics learned with the Serve Process Like an FBI Agent Program are as valuable in your business as in your personal life.
All Programs of the Process Server Center help you stand apart and beat the competition in an industry where there is a definite trend and demand by government agencies and law firms for higher professionalism, reliability and deeper knowledge in process service.
CHAPTER OVERVIEW OF THE PROGRAM SERVE PROCESS LIKE AN FBI AGENT
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The Program is divided into twelve Chapters that can be completed in sequence or separately. Each chapter is delivered in a slide show presentation format to focus on the main points and help you remember. Links in the summarized slides expand into pages with more in-depth information to help you delve deeper into the material. Each information page also contains a Glossary with definitions to help you interpret terms as part of the Program. The last Chapter provides you with an interactive test to practice the learned FBI tools and techniques. Every participant will also receive a Summary of the Tools learned for easy reference and further practice.
CHAPTER INFORMATION FOR THE PROGRAM SERVE PROCESS LIKE AN FBI AGENT:
CHAPTER 1: Benefits of the Program
Benefits of the Program for process servers.
Do it over or Do it right the first time?
Benefits of the Serve Like an FBI Agent Program with emphasis on the purpose of service of process. The Importance Approach when serving legal documents and how FBI techniques help you in the field. Overview of the Chapters content to guide you through the learning process.
Do it over or Do it right the first time?
Benefits of the Serve Like an FBI Agent Program with emphasis on the purpose of service of process. The Importance Approach when serving legal documents and how FBI techniques help you in the field. Overview of the Chapters content to guide you through the learning process.
CHAPTER 2: Steps In Serving Process - the Right Fieldwork
What are the steps to successfully serve legal documents?
Revisit the 4Ps ™ Management Techniques and focus on the actual execution of service of process. The importance of safety when it comes to service of process and learning necessary mechanisms to establish and maintain safety in the field. Establish proper steps in executing service of process.
Revisit the 4Ps ™ Management Techniques and focus on the actual execution of service of process. The importance of safety when it comes to service of process and learning necessary mechanisms to establish and maintain safety in the field. Establish proper steps in executing service of process.
CHAPTER 3: Emotional Intelligence in Process Service
Why empathy matters in service of process?
Successful application of interpersonal psychology defines the outcome of service of process. Learn how empathy helps process servers build rapport and guide people to reveal more information.
Successful application of interpersonal psychology defines the outcome of service of process. Learn how empathy helps process servers build rapport and guide people to reveal more information.
CHAPTER 4: Actionable Empathy Tools
How do you build rapport and trust with a stranger you have just met and hardly know?
Learn how to overcome obstacles and build trust using actionable empathy tools used by top FBI agents in their fieldwork. Explore and learn how tools like Tone of Voice, No Denials or Disagreements and the 7-38-55 Rule help you handle difficult people.
Learn how to overcome obstacles and build trust using actionable empathy tools used by top FBI agents in their fieldwork. Explore and learn how tools like Tone of Voice, No Denials or Disagreements and the 7-38-55 Rule help you handle difficult people.
CHAPTER 5: Mirroring
What are Mirrors and why use them in process service?
Find out how mirrors in service of process help you create space and uncover more information to help you successfully serve legal documents.
Find out how mirrors in service of process help you create space and uncover more information to help you successfully serve legal documents.
CHAPTER 6: Labels in Process Service
Are labels indicators of dynamics happening in the field when serving process?
Discover why according to FBI agents labels are the most powerful tool in building trust and how labeling can help you be a successful process server.
Discover why according to FBI agents labels are the most powerful tool in building trust and how labeling can help you be a successful process server.
CHAPTER 7: No-Oriented Questions
Why saying "YES" makes people feel anxious? And why we need "NO" first?
FBI Agents agree that evoking "No" is crucial when trying to overcome a difficult situation and build trust. Learn how to turn "Yes" questions into "No-Oriented" ones.
FBI Agents agree that evoking "No" is crucial when trying to overcome a difficult situation and build trust. Learn how to turn "Yes" questions into "No-Oriented" ones.
CHAPTER 8: Paraphrasing and Summary
Let's face it! No one wants to hear they are being sued. That makes communication mostly difficult when serving process.
Learn how proven FBI tools like paraphrasing and summary help you immediately transform a difficult conversation or a difficult encounter when serving legal documents.
Learn how proven FBI tools like paraphrasing and summary help you immediately transform a difficult conversation or a difficult encounter when serving legal documents.
CHAPTER 9: Responsive Questions and Active Silence
Who has the upper hand in any conversation?
The listener?
The talker?
Find out the answer in this chapter about Responsive Questions and Active Silence and how these FBI Tools help process servers have the upper hand in any conversation, difficult or not.
The listener?
The talker?
Find out the answer in this chapter about Responsive Questions and Active Silence and how these FBI Tools help process servers have the upper hand in any conversation, difficult or not.
CHAPTER 10: How To Tackle Negativity in Process Service
What defines your decisions and why does it matter in service of process?
Discover why your own negative emotions may lead to poor outcomes when serving legal documents. Learn valuable tools to overcome challenges and tackle negativity when attempting to deliver process.
Discover why your own negative emotions may lead to poor outcomes when serving legal documents. Learn valuable tools to overcome challenges and tackle negativity when attempting to deliver process.
CHAPTER 11: Quick Guide To FBI Tools for Process Servers
Are you ready to serve process like an FBI agent?
Helpful summary and practice tools for reviewing and successfully applying the learned FBI tools and techniques in service of process.
Helpful summary and practice tools for reviewing and successfully applying the learned FBI tools and techniques in service of process.
CHAPTER 12: Practice To Serve Like an FBI Agent
Let's master your new FBI skills!
It is time to review what you have learned and practice your new FBI skills! So you will be awesome as a process server!
It is time to review what you have learned and practice your new FBI skills! So you will be awesome as a process server!
Handle difficult to serve people, learn to deal with confrontation, and cut time spent per service with tactics and strategies specifically developed for the process service industry based on the experience and knowledge of FBI agents and law enforcement officers.
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ACKNOWLEDGEMENTS
In our mission to set the National Standard and advance the process service industry, our Greatest Appreciation to the people behind the Process Server Center programs development. We would like to acknowledge and say thank you for your contribution to:
James Dowd, Esq. | Program Contributor
Daniel Ladner, Esq. | Program Contributor
Jeffrey Glassman, Esq. | Legal Consultant
Professor Martin Desantis | Research Contribution
Brani Andreev | Curriculum Development
Richard Farrell | Program Administration
William Duke | Director Operations
Andrea Andreeva | Editor
James Dowd, Esq. | Program Contributor
Daniel Ladner, Esq. | Program Contributor
Jeffrey Glassman, Esq. | Legal Consultant
Professor Martin Desantis | Research Contribution
Brani Andreev | Curriculum Development
Richard Farrell | Program Administration
William Duke | Director Operations
Andrea Andreeva | Editor
Combining management techniques and passion for excellence, Brani Andreev has developed the Management Model of the 4Ps™ to ensure the consistent quality of the services delivered. As the CEO of Associated Services, she has successfully implemented uniform standards in managing the nationwide delivery of legal support services to law firms, government agencies and corporations. |
"It takes Passion, Patience and Perseverance to manage people for many years ... It all begins with self-awareness, confidence and drive for growth. Then it requires curiosity to learn about others and empathy to want to walk in their shoes... "
Brani Andreev, Director of Curriculum Development |