How To Be the Go-To Process Server in Your Area

Author:  The Process Server Center | PROServerCENTER is a legal professional organization whose mission is to set a national standard for the process service industry in the United States. 
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What would your business be like if you were the process server who came to mind every time someone said they need a process server in your area? ​We bet your inbox would be full of requests or orders to serve legal documents from qualified legal professionals. All of us at the Process Server Center want this for you! We want you to be the Go-To Process Server in Your Area! We want you to be successful in growing your process service business! And we are excited to be a part of this journey with you!

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​Becoming the Go-To person in your industry takes consistent, laser-focused and clear direction and effort. As a process server you must be bold in your beliefs and confident in your knowledge in order to be seen as a resource in your industry. 

Does it sound difficult? Perhaps it does, but remember Steve Jobs' words that "perseverance is the main determinant of a success". Most people easily get discouraged or even give up but we are convinced that "about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance", Steve Jobs added. 

So who are the Go-To process servers that attorneys, paralegals and other legal professionals turn to when they need that service done right the first time? The Go-To process servers are the fixers who step up and do the actual work. Under pressure, other process servers turn to them to identify and implement solutions. They get the legal documents served every time on time. They are the ones who know how to find that person who is avoiding to get served. They are the ones who know people, know how to talk to people and know how to calm down an angry person. The Go-To process servers possess that knack for making process service seem so easy. 

How can you become a Go-To process server in your area? Here are nine ways to achieve that:

• Prepare: 

It is not luck that simply puts you on the Top and makes you the Go-To process server in your area of coverage. It is rather a culmination of the sweat and sacrifice that few see. Greatness is built on doing what is repetitive and dull, like going from door to door to serve legal documents or making cold calls to attract new clients. The Go-To process servers constantly battle doubt and temptation. Away from the actual action or field work of serving process, they face their limitations and fears, taking small steps forward as they push out of their comfort zones, always telling themselves, "Just one more service" or "Never again".​

As they prepare and train, Go-To process servers imagine the day when it all comes down to the wire. They visualize different scenarios when they knock on that door, and physically, mentally and intellectually prepare themselves. Alone, they study the strengths, flaws, and tendencies of their competition. They learn from the best in the process service industry and never tire to learn. There is nothing supernatural about it. As hockey great Wayne Gretzky explains, "I skate to where the puck is going to be, not where it has been." The same is true for the Go-To process servers. They just prepare more and process faster. As a result, their reactions become unconsciously instinctive and the end result is a proper service of process done right every time.

• Open to Responsibility:​

Most people wait for life to come to them. They play small. They are intimidated by the prospect of stepping-forward, of taking risks and of challenging themselves. When difficulty or even opportunity presents itself, their first reaction is disbelief, doubt, denial and dejection.

The Go-To process servers are more afraid of missing out than making mistakes. More than anything they want to own the outcome. Go-To process servers take responsibility and assert themselves when others shrink back. They learn from challenges when serving legal documents and they embrace opportunity to step in and take this difficult service of process that no one else wants. 

• Set an Example:

​Go-To process servers are leaders and this leadership stems from the example they set every day. Other process servers measure themselves against their example. Go-To process servers are the ones who always go above-and-beyond, whether it's doing the extra research about the person to be served or finding and confirming a new address without being asked for it. They don't take shortcuts, they don't forget to timely turn in affidavits. They are consistent in what they do, so attorneys, paralegals and the likes know they can rely on them when it really counts. Go-To Process servers set the bar high. Top process servers don't need direction They have already figured out the destination. They just need a vehicle to get there.

• Take Charge:

​Do you know the top reason why people fail? They react. Go-to process servers are proactive. They appreciate that they may only get one shot at serving the legal documents or providing top service to that client. Go-To process servers don't get ahead of themselves by worrying about any fallout. They are not paralyzed by fear of falling short. And they don't let themselves be distracted by what other process servers are doing. Top process servers are 100 percent certain and 100 percent committed. By seizing an opportunity to serve a single serve client who later may turn out to be a high-volume long-term one,  process servers stand the greatest chance for success. 

• Don't Shy Away from Failure: 

​Go-To process servers often face a dilemma best summed up by Michael Jordan. " I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times. I've been trusted to take the game winning shot and missed. And that is why I succeed."

Winners know that the distance between winning and losing is often a matter of inches. Go-To process servers are humbled by the knowledge that they can always fall short no matter how far they came. Despite any setbacks, successful process servers don't dwell on the moment or feel sorry for themselves that they lost that contract or missed that client.  Go-To process servers know that learning entails a lot of losing. It may be losing a contract. It may be not charging enough for that hard service. But they never lose their stamina, confidence or will. 

• Bear the Criticism:

Your work as a process server reflects who you are as a person. Pressure situations can bring out your best. But they can also expose your worst instincts. Go-To process servers also have flaws, and sometimes disappoint. But they do have the courage to act and are willing to accept responsibility for the outcome in order to best serve their clients. 

What separates them from other process servers is accountability. Go-To process servers do not make excuses or blame someone else. They don't play the victim or wallow in anger. They realize that they set the standard. Top professional process servers get back on their feet and lift their heads high.

• Build Relationships:

​Go-To process servers carry an innate air ... a vibe... a spark. They exude energy and confidence in their knowledge and constant training. Clients gravitate towards them. Other process servers too. Most important, attorneys and paralegals trust them to take them where they can't take themselves. They trust these top process servers to step up and serve this difficult case when they need them.

Go-To process servers forge relationships. To succeed, everyone must believe in each other. Top process servers build connections with others, whether they are clients or peers. They look for ways to keep everyone involved, helping and finding ways too constantly become better at what they do.

• Summon Your Will:

​Sometimes there are hardships and difficult times. It all seems to be slipping away. Frustrations are piling up. Some are looking for a reason to quit. In those difficult moments, when those around them are losing their faith, Go-To process servers make themselves bigger. They find that little extra to make a second or a third effort in finding that person who is clearly avoiding service. They channel everything they know into that difficult moment, believing that nothing can stand in their way.

• Maintain Composure:

​Go-To process servers may feel anxious like everyone else. But they don't freeze up. They keep their head high when everything around them is crumbling. They don't overreact. They don't allow themselves to get overwhelmed with more volume of services that they can possibly handle. Go-To process servers know where they want to be and prioritize what will help them reach their outcome, their goal, their dream. 

There is one trait that unites top process servers and that is grace under pressure. They have mastered their emotions. Clients have confidence in them and are relaxed because top process servers stay calm themselves, even when the deadline is short. It is exactly what earns them the respect and loyalty of both legal professional clients and their peers. 
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​Do you have the perseverance to be the Go-To Process Server in your area? The Process Server Center is here to help you every step of the way in your journey to the Top!
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​Do you feel you have what it takes
to become a Go-To Top professional process server?

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